How we protect and handle your personal information
We collect information you provide directly to us, such as when you create an account, make a purchase, request installation services, or contact us for support. This includes your name, email address, phone number, shipping address, payment information, and details about your home configuration.
We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, respond to your comments and questions, and communicate with you about products, services, and promotional offers.
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with trusted service providers who assist us in operating our website and conducting our business.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data and regular security assessments.
When you use our smart home devices and services, we may collect usage data, device performance metrics, and energy consumption patterns to provide insights and improve your home automation experience. This data is anonymized and aggregated whenever possible.
Our professional installation partners may collect additional information about your home layout, electrical systems, and device configurations to ensure proper installation and ongoing support. This information is shared only with authorized technicians.
With your consent, we may send you promotional emails about new products, special offers, and smart home tips. You can opt out of these communications at any time by following the unsubscribe instructions in our emails.
Our platform integrates with various smart home device manufacturers and service providers. When you connect third-party devices or services, their respective privacy policies will also apply to your use of those services.
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Device usage data may be retained for analytical purposes in anonymized form.
You have the right to access, update, or delete your personal information. You may also request a copy of your data or ask us to transfer it to another service provider. Contact us to exercise these rights or if you have questions about your data.
As we work with global smart home device manufacturers, your information may be transferred to and processed in countries other than Japan. We ensure appropriate safeguards are in place to protect your data during such transfers.
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the effective date.
If you have any questions about this privacy policy or our data practices, please contact us at privacy@garlinotime.com or call us at +81-3-3643-5006.
This privacy policy is effective as of January 1, 2025, and was last updated on January 1, 2025.